Refund policy
LORO ESSENTIALS – REFUND & RETURN POLICY
Last Updated: August 7, 2026
At Loro Essentials, customer satisfaction is important to us. We want you to shop with confidence, and we understand that sometimes a purchase may need to be returned.
Please review the following policy before requesting a return.
30-DAY RETURN POLICY
We accept eligible returns within 30 days from the date your order is delivered.
To be eligible for a return:
• The item must be unused, unworn, and in the same condition in which it was received.
• The item must include its original packaging, tags, seals, accessories, and components, when applicable.
• Proof of purchase or your Loro Essentials order number may be required.
• The return must be requested within 30 days of delivery.
Please contact Loro Essentials before mailing any return. Returns sent without prior authorization may be delayed or may not be accepted.
HOW TO REQUEST A RETURN
To request a return, contact Loro Essentials Customer Service and provide:
• Your name
• Your order number
• The item you wish to return
• The reason for the return
• Photos if the product arrived damaged, defective, or incorrect
Once your return request is reviewed and approved, we will provide the appropriate return instructions and return address.
Please do not mail a return to the address shown on the original shipping package unless Loro Essentials specifically instructs you to do so.
NON-RETURNABLE ITEMS
For health, hygiene, safety, and product-integrity reasons, certain products cannot be returned after they have been opened, used, worn, or had their original seal removed.
Non-returnable items include:
• Items specifically marked “Final Sale”
• Gift cards
• Personalized or custom-made products
• Opened, used, or unsealed cosmetics
• Opened, used, or unsealed skincare and beauty products
• Opened or used personal-care or hygiene products
• Opened or used fragrances and perfumes
• Products that have been altered, damaged, or misused after delivery
• Products missing original packaging, accessories, components, tags, or seals when these are required for resale
If you are unsure whether your product is eligible for a return, please contact us before mailing it.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive an item different from what you ordered, please contact Loro Essentials within 48 hours of delivery.
Please provide your order number, a description of the problem, and clear photographs of the product and packaging.
After reviewing the information, Loro Essentials will provide an appropriate resolution.
If we confirm that the product arrived damaged, defective, or incorrect due to our error, you will not be responsible for the required return shipping cost.
RETURN AUTHORIZATION & RETURN ADDRESS
To ensure that your return is processed correctly, please contact Loro Essentials before sending any merchandise back.
All returns must be authorized by Loro Essentials before they are mailed.
Once your return request has been approved, we will provide you with return instructions and confirm the return address.
AUTHORIZED RETURN ADDRESS
Loro Essentials
713 N Main St Unit B
Bellevue, Idaho 83313
United States
Please include your order number with your return so that we can properly identify and process your package.
Do not send merchandise to any address shown on the original shipping package or shipping label unless that address has been specifically confirmed by Loro Essentials as the authorized return address.
Unauthorized returns may experience delays in processing.
RETURN SHIPPING
For standard returns, including change-of-mind returns, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.
If Loro Essentials confirms that an item arrived damaged, defective, or incorrect, we will provide the appropriate resolution. If a return is required due to a confirmed damaged, defective, or incorrect item, the customer will not be responsible for the required return shipping cost.
Free shipping on the original order does not include free return shipping for standard returns.
We recommend using a trackable shipping service when returning merchandise. Loro Essentials is not responsible for return packages lost or damaged in transit before they are received by us.
IMPORTANT
Please do not mail a return without first contacting Loro Essentials and receiving return authorization and instructions.
Returns should be sent only to the address confirmed by Loro Essentials.
REFUNDS
Once we receive your authorized return, we will inspect the merchandise.
We will then notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method, generally within 3–7 business days after approval.
Please understand that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges, if any, are non-refundable unless the return results from an error by Loro Essentials or the product was confirmed to have arrived damaged, defective, or incorrect.
EXCHANGES
If you would like a different product, size, color, or variation, please contact us.
Depending on product availability, the fastest option may be to return the eligible original item and place a new order for the desired product.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests may be accepted within 12 hours of purchase if the order has not already entered processing, fulfillment, packing, or shipping.
Because we work to process orders quickly, we cannot guarantee that an order can be canceled after it has been submitted.
If the order has already been processed or shipped, the applicable return procedure will apply.
RETURN ABUSE AND FRAUD
Loro Essentials reserves the right to refuse returns that do not meet the requirements of this policy, including merchandise showing signs of use, wear, alteration, misuse, or missing required original packaging or components.
We also reserve the right to limit or refuse returns in cases of suspected fraudulent, deceptive, or abusive return activity, to the extent permitted by applicable law.
CONTACT US
If you have questions or need assistance with a return, please contact Loro Essentials Customer Service.
Email: Ventas@loroessentials.com
Website: LoroEssentials.com
Please include your order number when contacting us about an order, return, refund, damaged product, or incorrect item.
Our goal is to make eligible returns clear, fair, and straightforward for our customers.