Shipping policy
LORO ESSENTIALS – SHIPPING POLICY
Last Updated: August 7, 2026
Thank you for shopping with Loro Essentials.
We are committed to providing a reliable and convenient shipping experience. Please review the information below regarding order processing, shipping, tracking, delivery, and third-party fulfillment.
FREE U.S. SHIPPING
Loro Essentials offers FREE STANDARD SHIPPING on eligible orders shipped to valid addresses within the United States.
There is no additional standard shipping charge at checkout for orders that qualify for our Free U.S. Shipping offer.
Expedited or special shipping services, when available and selected by the customer, may be subject to additional charges.
At this time, Loro Essentials primarily serves customers within the United States.
ORDER PROCESSING
Orders are processed as quickly as possible after payment and order verification are completed.
Processing time and shipment timing may vary depending on product availability, order volume, weekends, holidays, and fulfillment location.
Orders containing multiple products may occasionally arrive in separate packages.
SHIPPING & DELIVERY
Once your order has been processed and shipped, delivery time depends on the shipping carrier, destination, product availability, and fulfillment location.
Estimated delivery dates are estimates and are not guaranteed.
Carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside the reasonable control of Loro Essentials may affect delivery times.
TRACKING YOUR ORDER
When tracking information is available, customers will receive shipping confirmation and tracking information using the contact information provided during checkout.
Please allow time for the carrier to update tracking information after a shipping label has been created.
If your order contains multiple items, you may receive more than one tracking number or shipment.
THIRD-PARTY FULFILLMENT
Some products available on LoroEssentials.com may be fulfilled and shipped through third-party fulfillment partners.
This allows us to offer a broader selection of products and efficiently fulfill certain customer orders.
As a result, some orders may arrive in different packaging or in separate shipments, and carrier information, fulfillment location, and estimated delivery times may vary.
Regardless of the fulfillment method, customers should contact Loro Essentials directly with questions or concerns regarding orders placed through LoroEssentials.com.
If you need to return an item that was fulfilled by a third-party partner, please contact Loro Essentials first.
Do not return merchandise to the sender, supplier, fulfillment partner, retailer, or address printed on the original package unless specifically instructed by Loro Essentials.
We will provide the appropriate return instructions and authorized return address.
MULTIPLE SHIPMENTS
If your order contains multiple products, those products may be fulfilled from different locations.
As a result, your order may arrive in two or more packages and on different dates.
Receiving one package does not necessarily mean the remainder of your order is missing.
Please review your shipping confirmation and tracking information for additional shipments.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
• Name
• Street address
• Apartment, suite, or unit number, when applicable
• City
• State
• ZIP code
before completing your purchase.
If you notice an address error after placing an order, contact Loro Essentials immediately.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipping.
DELIVERY ISSUES
If tracking indicates that your package was delivered but you cannot locate it, please first:
• Check around the delivery location
• Check with other members of your household
• Check with neighbors, building management, or front desk personnel when applicable
• Review the carrier's tracking information
If you still cannot locate your package, contact Loro Essentials so we can review the situation and assist you with the appropriate next steps.
DAMAGED PACKAGES OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order arrives damaged, defective, or contains an incorrect product, contact Loro Essentials within 48 hours of delivery.
Please provide your order number and clear photographs of the product and packaging so that we can review the issue.
Do not discard damaged merchandise or packaging until we have reviewed your request and provided instructions.
RETURNS
Eligible products may be returned in accordance with our Refund & Return Policy.
Our Free U.S. Shipping offer applies to eligible outbound orders and does not automatically include free return shipping.
For standard returns, customers are generally responsible for return shipping costs.
When Loro Essentials confirms that an item arrived damaged, defective, or incorrect, we will provide the appropriate resolution and return instructions.
Please review our Refund & Return Policy for complete details.
CONTACT US
If you have questions about shipping, tracking, delivery, or an order, please contact Loro Essentials Customer Service.
Email: Ventas@loroessentials.com
Website: LoroEssentials.com
Please include your order number so we can assist you as efficiently as possible.